Hire Terms and Conditions

By paying a deposit and hiring from Whistling Reindeer the hiring party accepts our terms and conditions of hire as outlined below. All hire items remain the property of Whistling Reindeer at all times.


All prices quoted are excluding GST and are subject to change without notice.

Hire Period

Hire period is maximum of 4 days from the time the hire items leave and are back in the possession of Whistling Reindeer. This period allows setup and pack down time. No discounts will be given for shorter hire periods. Additional charges will occur if items are not returned within the agreed hire period. Longer hire periods may be arranged.


Delivery and collection in and around Wanaka area is at no charge, further afield can be arranged for an additional fee and is dependant on the location. Please enquire at time of booking. Last minute or unarranged delivery or collection may incur additional charges.


A non-refundable Deposit of 50% of total hire is due to confirm booking. Balance is due minimum 3 weeks prior to booking date. A damage deposit will be held in the form of a valid credit card number. The hirer will be informed of the total amount due for damaged items prior to any charges being made.


If you wish to cancel your booking, please inform us as soon as possible and await our confirmation of cancellation. Cancellation will result in non-refundable 50% deposit being held. If cancellation occurs within 3 weeks of booking date 100% of hire total will be charged. If a “no-show” occurs and booking was not cancelled prior to booking date, 100% of total hire will be charged.


The hirer shall use items only for their intended use and will not attempt to alter, repair or modify the items hired. The hirer shall check the items upon pick up/delivery and notify Whistling Reindeer immediately of any damaged or missing items or discrepancies. Whistling Reindeer will endeavour to supply the items as agreed but will not accept responsibility for non-delivery, delay in delivery or in ability to supply. Whistling Reindeer reserve the right to supply similar items.


The hirer may sub-hire items. Responsibility of items and payment remain of the initial hirer.


The hirer is liable for any breech or non-compliance to any of the terms and conditions of hire. Whistling Reindeer accepts no liabilities for any consequential loss or damage to any person or property. Whistling Reindeer will not be liable for any delays or costs associated with delays caused by circumstances.

Condition of Items

The hirer must notify Whistling Reindeer of any damage to hire items. Any damaged, soiled or broken items are to be charged the cost to repair to the original condition of hire or replacement to the hirer. Including additional cleaning fees. The hiring party agrees to be responsible for any damage, loss or theft of items from time of delivery until items are returned to the possession of Whistling Reindeer. Damage includes but is not limited to non-removable stains, cigarette burns, wax residue and irreparable damage. Replacement costs are available by request.


No claims will be considered unless raised within 7 days of the hire period.